Return & Refund Policy

At Revlu, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we are here to help. Please read our Return & Refund Policy carefully.

1. Return Eligibility

You may request a return if:

• You received the wrong product.

• The product arrived damaged or defective.

• The product has a manufacturing defect.

To be eligible for a return:

• The request must be made within 7 days of receiving the product.

• The product must be unused and in its original condition.

• All original packaging, accessories, manuals, and invoices must be included.

2. Non-Returnable Items

Returns will not be accepted if:

• The product has been used, damaged, or modified by the customer.

• The product is damaged due to improper installation, misuse, or negligence.

• The return request is made after the eligible return period.

• The product is missing its original packaging or accessories.

3. Return Process

To request a return:

1. Contact Revlu Customer Support within the eligible return period.

2. Provide your order number and a brief description of the issue.

3. Share clear photos or videos of the product, if requested.

4. Once approved, follow the return instructions provided by our support team.

Products returned without prior approval may not be accepted.

4. Refund Policy

Once the returned product is received and inspected:

• Approved refunds will be processed using the original payment method whenever possible.

• For Cash on Delivery (COD) orders, refunds may be issued via bank transfer or mobile financial services.

• Refund processing times may vary depending on the payment provider.

Shipping or delivery charges are generally non-refundable unless the return is due to an error by Revlu.

5. Replacement Policy

If a product is damaged, defective, or incorrect, Revlu may offer a replacement instead of a refund, subject to product availability.

6. Return Shipping

• If the return is due to an error by Revlu (wrong, damaged, or defective product), Revlu will bear the return shipping cost.

• If the return is requested for any other eligible reason, the customer may be responsible for the return shipping cost.

7. Order Cancellation

• Orders may be cancelled before shipment without any cancellation charge.

• Once an order has been shipped, it cannot be cancelled and will be subject to this Return & Refund Policy.

8. Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team using the contact information provided on our website. okay

Revlu – Drive Smarter